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At Pioneer Behavioral Health, we are committed to protecting the privacy of our users. This Privacy Policy (“Policy”) applies to Pioneer Behavioral Health’s website and services that display or link to this notice. This Policy discusses the collection, use, sharing, and security of information on our website and mobile applications. By visiting our website, you accept the practices described in this Policy. All confidential client information (“Protected Health Information” or “PHI”) is subject to and governed by the privacy requirements set forth under the Health Information Technology for Economic and Clinical Health Act (HITECH), as incorporated in the American Recovery and Reinvestment Act of 2009, the Genetic Information Nondiscrimination Act, and the Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), along with other applicable state and federal laws, all as amended.
You can provide information to us on our website through various means, such as contacting us or filling out forms electronically. When submitting a contact form or an insurance verification form on our site, you may be asked to provide your name, email address, and phone number. However, you may also visit our site anonymously.
Yes, we use cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow), which enables the site’s systems to recognize your browser and capture certain information. We use cookies to compile aggregate data about site traffic and interactions to improve our website’s functionality. You can adjust your browser settings to notify you of cookies, disable them, or enable private browsing to refuse all cookies. However, some features may not function properly without cookies.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except trusted third-party service providers who assist us in operating our website or conducting business, provided they agree to keep your information confidential. We may disclose your information to comply with legal obligations, enforce our policies, or protect the rights and safety of others. Emergency contacts provided during program admission will only be contacted in an emergency while you are in our care.
We implement a variety of security measures to safeguard your personal information. All sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our database. Access to this information is restricted to authorized personnel who are required to maintain its confidentiality. Please note that email communications sent through our website are not encrypted, and we recommend avoiding sending confidential information via email.
Pioneer Behavioral Health is not responsible for the content or practices of third-party websites linked to our site. These links are for informational purposes only. We encourage you to review the privacy policies of any third-party websites before providing personal information.
Our website is intended for a general audience and does not knowingly collect personal information from children under the age of 13 without parental consent.
We may update this Policy at any time. Changes will be reflected in the “last modified” date. Your continued use of our website indicates your acceptance of any changes.
This notice describes how medical information about you may be used and disclosed and how you can access this information. PHI is used and disclosed for treatment, payment, and healthcare operations. Other uses and disclosures are detailed within this policy, including compliance with legal obligations, public health activities, and when necessary to avert serious threats.
You have rights related to your PHI, including requesting restrictions, receiving confidential communications, accessing and amending your health information, and obtaining copies of this notice.
If you have any questions about this Policy, please contact us at info@pioneerbh.com or write to us at:
Pioneer Behavioral Health
175 Dwight Rd
Longmeadow, MA, 01106
We are dedicated to maintaining your trust and protecting your privacy.
Leading Addiction Recovery and Mental Health Treatment in Western Massachusetts